Washing machine’s drain pump filter is jammed, cannot be removed

Issue

• Clogged washing machine filter
• Stuck drain filter
• The drain filter in the washing machine cannot be removed

Applies to

• Front Load Washer
• Front Load Washer Dryer

Solution

The lint filters in our washing machines are firmly secured and tightened to provide effective protection against leaks.

• Deactivate the appliance and turn off and unplug at the electrical supply socket.
• Turn the filter 180 degrees in anti-clockwise direction to open it.

• If foreign objects get into the filter, the filter may become jammed.
• Try to use a tool (e.g. pliers) to loosen or remove the filter, but do not use too much force so as not to damage the plastic elements.

Contact an Authorized Service Centre.

If the above steps don't resolve the issue, we recommend contacting an Authorized Service Centre.