Scratched / cracked glass on my cook top

Issue

• Scratched/cracked glass on my cooktop
• How to prevent scratches on ceramic hob

Applies to

• Cooktop

Solution

1. To avoid superficial scratches similar to the picture, please consider the following:

• Immediately remove spilt spices, such as salt or sugar
• Check the bottom of your cookware for leftover food/grains stuck to the bottom
• Always lift your pots and pans, do not slide pots on the hob
• Do not leave the lids of pots on the glass plate to cool down there
• Always clean the hob immediately after use
• Do not use the cooktop as a working surface

We recommend care and cleaning products for the glass ceramic available on our Web shop.

2. Superficial scratches on the cooking surface can occur during daily usage

• Scratches on black hobs without patterns are usually more noticeable than scratches on hobs with decorative printing on the glass
• Scratches cannot be undone
• Scratches do not impair the operability of the hob

3. ATTENTION: In case of a cracked or broken cooktop glass

• Do not use the cooktop anymore
• If possible, unplug the hob from the power supply
• we recommend contacting an Authorized Service Center to have the cooktop glass replaced.

Superficial scratches as described above are not covered by a warranty.